CTO Office
B2B GRC service company with non-tech founder facing challenges of scaling the offerings due to legacy technology
Challenges
- Challenges with Merger and Acquisitions due to diverse cultural backgrounds among pre & post merger teams (Service vs Product mindset)
- Resulted in a lack of alignment on the organization’s vision and mission
- Different mindsets between product-oriented and service-oriented teams
- Technical Team Integration
- Interdepartmental communication gaps between the Marketing, Operations, Products & Technology Teams for Product Synergy
- Products with Legacy Technology Stack
- Products with Performance & Scalability Issues
- Multiple variations of product deployed across customers
Solution : 3 months
- Conducted a thorough IT assessment of the current Organization Structure to suggest structural improvisations to deliver organizational Vision & Mission for the unified technical team
- Understood the current Enterprise Architecture landscape & suggest incremental technical improvements
- Technology Upgradation – Identified duplicate technologies & unify the integrated team under the choice of future technology
- DevSecOps and FinOps – Established & institutionalized tools & practices for secure coding, deployment & infrastructure cost optimization
- People Assessment – Identified cultural traits, technical capabilities within the unified teams & suggest skilling & reskilling based on unified technology stack.
- Extracted better Technical Processes from within the two teams & establish Industry Best Practice with the integrated organization
- Organization Process Assessment – Suggested Process improvements resulting in increased productivity, improved customer satisfaction & overall product quality due to defining appropriate NFRs.
- Assessment and Improvisation for CAB (Change Approval Board)
Benefits
- Organization wide agreement on Services vision
- Defined Tech priorities & future rollout timelines
- Faster rollout of unified solutions for new customers via SaaS based offerings
